Install it.

What you need.

• Docker with Compose. Images are linux/amd64 and linux/arm64.
• An Alertmanager already sending alerts.
• A Slack workspace or a Telegram bot.
• A domain with TLS - APP_ENV=production sets Secure cookies and CSRF.

Postgres ships in the compose file. For a managed one, edit DB_HOST in the compose environment block - it overrides .env - and drop the postgres service with its depends_on.

Two files, one directory.

mkdir tokayops && cd tokayops
curl -fLO https://raw.githubusercontent.com/tokayops/tokayops/main/docker-compose.prod.yml
curl -fL -o .env https://raw.githubusercontent.com/tokayops/tokayops/main/.env.example
chmod 600 .env

Generate once, then keep them.

# Refuses to run twice - a changed ENCRYPTION_KEY orphans stored secrets.
if grep -qE '^ENCRYPTION_KEY=.+' .env; then
  echo "ENCRYPTION_KEY is already set. Keep it."
else
  sed -i.bak \
    -e "s|^ENCRYPTION_KEY=.*|ENCRYPTION_KEY=$(openssl rand -hex 32)|" \
    -e "s|^JWT_SECRET=.*|JWT_SECRET=$(openssl rand -base64 32)|" \
    -e "s|^DB_PASSWORD=.*|DB_PASSWORD=$(openssl rand -hex 16)|" \
    -e "s|^APP_ENV=.*|APP_ENV=production|" \
    .env && rm .env.bak && chmod 600 .env
fi

# Lengths only, so nothing lands in your scrollback.
awk -F= '/^(ENCRYPTION_KEY|JWT_SECRET|DB_PASSWORD)=/ \
  { printf "%-15s %2d chars\n", $1, length($2) }' .env

Then set TOKAY_SELF_URL to your public HTTPS address. Without it the Ack/Resolve buttons are hidden and Telegram linking cannot complete.

sed -i.bak -e "s|^# *TOKAY_SELF_URL=.*|TOKAY_SELF_URL=https://tokayops.example.com|" \
  .env && rm .env.bak

Bring it up.

API and UI on :8080, health and metrics on :9090, both bound to loopback.

docker compose -f docker-compose.prod.yml up -d
curl -s localhost:9090/health   # -> OK

Create the only way in.

No sign-up page. The first account on a database with no admin becomes admin.

docker compose -f docker-compose.prod.yml exec tokay \
  /app/tokayops user create admin@example.com '<your-password>' 'Admin User'

Put it behind HTTPS.

Serve TOKAY_SELF_URL. This has to work before the next step - Slack and Telegram call back into it.

tokayops.example.com {
    reverse_proxy 127.0.0.1:8080
}

server {
    listen 443 ssl;
    server_name tokayops.example.com;

    ssl_certificate     /etc/ssl/tokayops.example.com.crt;
    ssl_certificate_key /etc/ssl/tokayops.example.com.key;

    location / {
        proxy_pass http://127.0.0.1:8080;
        proxy_set_header Host $host;
        proxy_set_header X-Real-IP $remote_addr;
        proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
        proxy_set_header X-Forwarded-Proto $scheme;
    }
}

Connect Slack or Telegram.

Configure → Integrations → Add. Slack: the form generates an app manifest, install it, paste back the Bot Token and Signing Secret, invite the bot to your channels. Telegram: paste a BotFather token; the secret token is required, not optional.

Then link your own account from the profile menu. An unlinked user cannot be DM'd and cannot press Ack.

Give the alert somewhere to land.

This is what decides whether a test alert pages anybody. In Configure:

1. A team. Its ID is what the alert's team label must say.
2. A schedule for it, with a linked user on it.
3. An escalation policy with real steps - a DM to the schedule, a message to a channel the bot is in.
4. The policy attached to the team, as default or per severity. An unattached policy is never chosen and the group sits there notifying nobody.

Unlabelled alerts land in triage at info, so give triage a policy too if you want a safety net.

Create the Alertmanager integration.

Configure → Integrations → Add → Alertmanager Webhook. Set a secret and copy it. The endpoint validates against integrations in the database, so until this exists it rejects everything.

Point Alertmanager at it.

Add the webhook to a receiver you already use, not a new route. Every config in a receiver fires, so existing delivery keeps working. Repeat per receiver you want mirrored.

receivers:
  - name: team-alerts          # a receiver you already send to
    slack_configs:             # leave what is already here alone
      - channel: '#alerts'
    webhook_configs:           # add only this
      - url: 'https://tokayops.example.com/webhook/alertmanager?token=<secret>'
        send_resolved: true